General Terms and Conditions
The following terms and conditions apply to the contractual relationships between Cleohpatra UG and its customers and partners; they apply to all services (design, preparation, documentation and implementation) of IT Training, process visualisation and project management. Any deviations are to be regulated in individual or framework contracts.
A registration/order can be made in writing by mail, fax or e-mail to Cleohpatra. Appointments can be arranged by telephone, but registrations/orders cannot be accepted by telephone.
You will then receive a confirmation of registration/order, information about the specific times, the venue with directions (if not „in-house“) and any special instructions.
Cancellation of seminars/workshops
Cancellations must be made in writing by post, fax or e-mail to Cleohpatra. Free cancellation of a seminar/workshop is only possible up to 7 calendar days before the first day of the event. If we receive a cancellation less than 7 days before the start of the event, we will charge a cancellation fee of 50% of the total price. In the event of cancellation within 3 working days or less before the first day of the event, we will charge 80% of the training/seminar fee. This also applies if the training/seminar is rebooked by the customer for a later date. If a training/seminar date has to be cancelled by Cleohpatra for organisational reasons, claims over and above fees already paid cannot be asserted.
Fees consist of a participant-dependent seminar/workshop price plus an organisation fee, system usage fees and travel expenses. The participant-dependent seminar/workshop price includes the complete seminar service, including the user licence for Cleohpatra concepts, printed documents, as well as shipping and transport costs for documents to the place of use. We recommend agreeing on all-in daily rates or fixed flat rates for travel expenses.
In the case of customer-specific individual training, the exact scope of services will be specified in a separate written agreement.
Event room at the customer
If the event room is provided by the customer for in-house events, the following applies:
The provision of a suitably equipped event room as well as the release of the software applications required for the implementation of an in-house event are the responsibility of the customer and are at his expense.
As far as the customer provides license products for use in a training / seminar / workshop, he will release Cleohpatra from all possible claims of the property right owner in case of violation of valid property rights and copyrights within the scope of the use of these license products in an in-house event.
If an in-house event is to be carried out in deviation from the advertised concept and/or using company-specific documents, special preparation times may be required; this also applies if system-technical adjustments, parameter adjustments or changes in the area of data models and exercises are necessary or desired by the customer.
The performance of course preparation work must be expressly commissioned and the additional costs must be agreed with Cleohpatra.
Travel and travel expenses
The shortest route from Herford to the location of the event is decisive for the calculation of travel costs for in-house events at the location chosen by the customer. For the daily return journey 0.65 €/km plus VAT will be charged. This also includes the costs for travel time incurred.
For longer distances the cheapest means of transport will be chosen (car/train/flight). In case of travel by plane, the costs incurred in Europe will be charged for economy class, intercontinental business class.
Deviating regulations can be defined in the individual contract between customer and Cleohpatra. We recommend the agreement of all-in daily rates or fixed travel allowances.
Unless an all-in daily rate has been agreed, hotel costs for overnight stays at the place of assignment may be included in a flat-rate travel allowance or may be charged according to expenditure on presentation of receipts.
In conurbations, during trade fairs or at major events, appropriate local accommodation surcharges will also be charged.
Unless an all-in daily rate has been agreed upon, daily expenses may be included in a flat-rate travel allowance or may be invoiced according to the daily expenses defined in the Federal Republic of Germany by country.
The conditions stated in the current Cleohpatra price lists apply in each case plus the respective valid sales tax, for customers abroad without sales tax. Prices agreed in writing, which may differ, are valid for the duration of an individual or framework contract.
The settlement of individual measures is carried out immediately after completion of the measure. The invoicing of services within the scope of a project takes place at the end of each month on the basis of assignment reports per trainer on an hourly basis. Smallest unit = 0.25 hours
Invoiced services are due in full within 14 days of the invoice date and are payable without deduction.
The contracting parties undertake to maintain secrecy about information and documents which have been marked or named as confidential in the course of the business relationship, also beyond the business relationship.
Data protection and data security
The handling of data transmitted within the scope of the business relationship and its data protection and security is regulated in the data protection declaration of Cleohpatra UG. You can find this on the homepage here.
Place of jurisdiction
The place of jurisdiction is Frankfurt am Main.
Invalidity of individual provisions
Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the remaining provisions. ht.
Status: March 2022
Römischer Ring 32
60486 Frankfurt am Main